Last Updated: September 11, 2026

Retiora Eye Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, retioraeyecare.com, or interact with Retiora Eye Care through our online and offline services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Submit an appointment or consultation request
• Contact us through our website
• Submit an enquiry or feedback form
• Request information about our eye-care services
• Communicate with us by phone, email, WhatsApp, or other communication channels
• Visit or receive services at our clinic

Personal Information

Depending on your interaction with us, the information collected may include:

• Name
• Phone number
• Email address
• Location or address
• Preferred appointment date or time
• Information provided in your enquiry or message
• Information related to your eye-care consultation or treatment, where voluntarily provided or required for providing healthcare services

Automatically Collected Information

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information

2. How We Use Your Information

We may use the information we collect to:

• Schedule and manage appointments
• Respond to enquiries and requests
• Provide information about our services
• Communicate with you regarding appointments, consultations, treatments, or enquiries
• Provide and improve our healthcare services
• Maintain appropriate patient and administrative records
• Improve our website and user experience
• Understand website traffic and usage
• Send service-related communications
• Comply with applicable legal and regulatory requirements
• Protect the security and integrity of our website and services

We will not use your personal information for purposes unrelated to your interaction with Retiora Eye Care without an appropriate legal basis or, where required, your consent.

3. Health and Medical Information

As an eye-care provider, Retiora Eye Care may receive or process information relating to your eye health, medical history, diagnosis, treatment, prescriptions, test results, or other healthcare information.

Such information is used only as reasonably necessary for providing healthcare services, maintaining patient records, communicating with you, and fulfilling applicable legal or professional obligations.

We take reasonable measures to protect sensitive healthcare information from unauthorized access, disclosure, alteration, or misuse.

4. Appointment and Enquiry Information

When you submit an appointment or enquiry form on our website, the information you provide may be received by Retiora Eye Care and/or our authorized service providers for the purpose of responding to your request.

Submitting an online form does not by itself guarantee an appointment. Our staff may contact you to confirm availability and appointment details.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience.

Cookies may be used for purposes such as:

• Remembering website preferences
• Improving website functionality
• Measuring website traffic and performance
• Understanding how visitors interact with our website
• Supporting relevant website features

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Services

We may use third-party services, such as website analytics, hosting, security, communication, appointment, or other technology providers, to operate and improve our website and services.

These providers may process certain information on our behalf and are expected to handle information in accordance with applicable laws and their respective privacy policies.

Where third-party services are used, their own terms and privacy policies may also apply.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Authorized employees and staff of Retiora Eye Care
• Healthcare professionals involved in your care
• Service providers who assist us with website hosting, technology, communication, analytics, or other business operations
• Government authorities or regulatory bodies when legally required
• Professional advisers where reasonably necessary
• Other parties where disclosure is required by law or necessary to protect our legal rights, safety, or property

We will make reasonable efforts to limit the information shared to what is necessary for the relevant purpose.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining patient records, fulfilling legal and regulatory obligations, resolving disputes, and enforcing our agreements.

The appropriate retention period may vary depending on the nature of the information and applicable requirements.

10. External Links

Our website may contain links to third-party websites, including social media platforms, maps, communication services, or other external websites.

Retiora Eye Care is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children for purposes unrelated to providing healthcare services.

Where healthcare services are provided to a minor, information may be collected from or provided by the child’s parent, guardian, or authorized representative as appropriate.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Raise questions or concerns regarding our handling of your information

Certain information may need to be retained where required by law, medical-record requirements, or legitimate operational purposes.

To exercise an applicable privacy right or raise a privacy concern, please contact us using the details provided below.

13. Communications

If you provide your phone number, email address, or other contact information, we may use it to respond to your enquiries, confirm appointments, provide service-related information, or communicate with you regarding your interaction with Retiora Eye Care.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications.

You may request to stop receiving non-essential promotional communications at any time.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Retiora Eye Care handles your personal information, please contact us:

Retiora Eye Care

Aipex, Worldwide Pvt
SK Netralaya, Besides, 32nd Cross Rd,
4th T Block East, 4th Block, Jayanagar,
Bengaluru, Karnataka 560011

Phone: +91 81230 29090

Email: info@retioraeyecare.com

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period.